FAQs
Find answers to common questions about ZovaMerch — shipping, returns, orders, and support.
01Where do orders ship from, and how long does shipping take?
Orders are fulfilled by our production partners and may ship from the United States or another facility depending on stock. Standard delivery costs $4.99, with 5–7 business days of handling plus 9–13 business days in transit. Shipping Policy →
02How can I track my order?
When your order ships we email you a tracking number. You can also check its status any time on our Order Tracking page with your order number and email. Track Your Order →
03Can I cancel or modify my order?
You can cancel or change your order within 12 hours of placing it for a full refund or adjustment. After that — or once production has started — changes may not be possible. Cancellation & Change Policy →
04What is your return policy?
You can request a return within 30 days of delivery if the item arrived damaged, defective, wrong, or noticeably different from the listing. Items must be unused with tags attached — contact us with photos to begin. Returns & Refunds →
05What payment methods are accepted?
We accept Visa, Mastercard and PayPal, all processed securely by trusted payment providers. Payment Methods →
06What should I do if I receive a damaged or wrong item?
Email our support team right away with your order number and clear photos of the problem. We’ll review it and send a replacement or refund as appropriate.
07How can I contact customer support?
Email our support team or use our Contact page. We usually reply within 2–4 hours during business hours. Contact Us →
08How do I choose the right jersey size?
Every product page has a size chart. If you’re between sizes we suggest sizing up for a relaxed fit, and you’re welcome to contact us before ordering for advice.
Can't find what you're looking for? Visit our Contact page.