Privacy Policy

Summary of Key Points

This summary highlights the main points of our privacy notice. You’ll find full details on each topic in the numbered sections below.

What personal information do we process? When you visit, browse or buy from our store, we may process personal information depending on how you interact with us and the choices you make.

Do we process any sensitive personal information? No.

Do we receive any information from third parties? No.

How do we process your information? To provide and improve our services, communicate with you, keep the store secure, prevent fraud and meet legal obligations — and for other purposes only with your consent.

When and with whom do we share personal information? Only in specific situations and with specific service providers, described in section 4.

What are your rights? Depending on where you live, privacy law may give you rights over your personal information (section 6).

How do you exercise your rights? Email us with your request and we’ll respond in line with applicable data protection laws.

1. What Information Do We Collect?

Personal information you disclose to us

In Short: We collect the personal information you give us.

We collect information you provide when you create an account, place an order, sign up for updates, take part in promotions or contact us. This may include:

• names
• phone numbers
• email addresses
• mailing addresses
• billing addresses
• order details

Sensitive Information. We do not process sensitive information.

Payment Data. Payment details (such as card number and security code) are collected and stored by our payment processors, not by us. Please review their privacy notices.

All information you provide must be true, complete and accurate, and you should tell us about any changes.

Information automatically collected

When you use the site we automatically collect technical information such as IP address, browser and device type, pages viewed and referring URLs, mainly to keep the store secure and for analytics. Cookies and similar technologies are used as described in section 7.

2. How Do We Process Your Information?

• To create and manage customer accounts.
• To take, fulfil and deliver your orders and send order and shipping updates.
• To respond to your questions and provide customer support.
• To send marketing emails if you have opted in — you can unsubscribe at any time.
• To show relevant advertising based on your interests.
• To protect our services, including fraud monitoring and prevention.
• To run promotions and competitions you choose to enter.
• To comply with the law and respond to legal requests.

3. What Legal Bases Do We Rely On?

We process personal information only when we have a valid legal reason: your consent, to perform our contract with you (your order), to meet legal obligations, or for our legitimate business interests where these don’t override your rights. If you are in Canada, we rely on your express or implied consent, which you may withdraw at any time, or on exceptions permitted by law.

4. When and With Whom Do We Share Your Personal Information?

We share information only as needed with:

• Production and fulfilment partners who make and ship your order
• Payment processors who handle your payment
• Carriers who deliver your parcel
• Analytics and advertising providers (for example Google Analytics) to understand how the store is used
• Business transfers — in connection with a merger, sale of company assets, financing or acquisition

We do not sell your personal information.

5. How Long Do We Keep Your Information?

We keep personal information only as long as needed for the purposes in this notice, unless a longer period is required by law (for example tax or accounting). When it’s no longer needed we delete or anonymise it, or securely store it until deletion is possible.

6. What Are Your Privacy Rights?

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information; to restrict or object to processing; to data portability; and to withdraw consent. To make a request, email our support team. We’ll respond in line with applicable law.

Account Information. You can review or update your account details at any time by logging in, or ask us to close your account.

7. Controls for Do-Not-Track Features

Most browsers offer a Do-Not-Track setting. Because no uniform standard for recognising these signals has been agreed, we don’t currently respond to them. If a standard is adopted that we must follow, we will update this notice.

8. Do United States Residents Have Specific Privacy Rights?

Residents of some US states (including California, Colorado, Connecticut, Virginia and Utah) have additional rights, such as knowing what personal information we collect, requesting deletion or correction, and opting out of targeted advertising. The categories we have collected in the past 12 months are:

Category	Examples	Collected
A. Identifiers	Name, postal address, email, phone number, IP address	YES
B. Customer records	Name, contact information, payment information	YES
C. Protected classifications	Gender, date of birth	NO
D. Commercial information	Purchase history and transaction details	YES
E. Biometric information	Fingerprints, voiceprints	NO
F. Internet activity	Browsing history and interactions with our website	YES
G. Geolocation data	Device location	NO
H. Audio, visual or similar	Call recordings, images	NO
I. Professional information	Job title, employer	NO
J. Education information	Student records	NO
K. Inferences	Profiles of preferences built from the data above	NO
L. Sensitive personal information	—	NO

9. Do We Make Updates to This Notice?

We may update this notice from time to time. The updated version takes effect when it is posted on this page.

10. How Can You Contact Us About This Notice?

Email our support team or write to us at the return address provided with your return authorization.