Returns & Refunds

Return Time Frame

Return requests must be made within 30 days of the date your order was delivered. Requests received after this window cannot be accepted.

Eligible Returns

We accept returns when:

• Your item arrived damaged or defective
• You received the wrong item or the wrong size because of our mistake
• The item is significantly different from its description or photos on our website

Return Requirements

To qualify for a return, your item must meet these conditions:

• Condition: unused, unwashed and in original condition with all tags attached
• Packaging: returned in its original packaging whenever possible
• Proof of Purchase: your order number or receipt

Photo Documentation

Clear photos help us resolve your request quickly. Please send at least 2 well-lit photos showing:

• The problem or defect (if any)
• The size label (for sizing issues)
• The full front and back of the item

How to Request a Return

Email our support team with:

• Your full name
• Your order number
• The reason for your return
• The photos described above
• Whether you would like a replacement or a refund

We reply within 2–3 business days with your return authorization and instructions.

Return Shipping Address

Once your return is approved, send your item to:

ZovaMerch Returns
the return address provided with your return authorization

Return Shipping Costs

• Our Error: if we sent the wrong item, the wrong size or a defective product, we provide a prepaid return label at no cost to you.
• Other Returns: for any other reason, return shipping is paid by the customer.
• Original Shipping: the original shipping fee is refunded only when the return is caused by our error (defective, wrong item, or significantly different from the description).

Items We Cannot Accept

For hygiene and safety reasons, we cannot accept:

• Items that have been used, worn, washed or altered
• Items without their original tags or in damaged packaging
• Items with minor cosmetic variations such as a loose thread or a slight color difference

Refund Processing

After your return arrives and is inspected:

• We email you to confirm we’ve received it
• Your refund is processed within 5–7 business days of receipt
• The refund goes back to your original payment method
• You receive an email once the refund has been issued
• Allow 5–10 business days for it to appear on your statement, depending on your bank or payment provider

Exchange Policy

We’re glad to exchange an item if something went wrong with your order.

When Exchanges Are Available

• You received a defective or damaged item
• We sent the wrong item or size
• The item doesn’t match what was shown on our website

How to Request an Exchange

Email our support team with:

• Your order number
• A description of the problem with photos
• The replacement size or item you’d like

If the replacement is in stock, we ship it at no extra cost. If it isn’t, we’ll help you choose an alternative or issue a full refund.

Order Cancellation

We start processing orders quickly so they reach you sooner. If you need to cancel:

• Email our support team as soon as possible with your order number
• Cancellations requested within 12 hours of ordering can usually be accepted
• Once an order has been processed or shipped, cancellation can’t be guaranteed
• If your order has already shipped, you can return it under this policy after it arrives

Need Help?

Questions about a return, exchange or your order? Email our support team — we’re here to help.

At ZovaMerch, we stand behind every jersey we sell. Your satisfaction comes first, and if anything is wrong with your order we’ll make it right.